Delivery

When a product supports automated delivery, the order is processed by our system and the code, credentials or activation detail appears in your order history once completed.

Products that require manual processing are handled by our support team. The product page states the expected processing window for that product.

Exactly what is listed on the product page: a subscription activation, a top-up on the account detail you provided, a redeem code, or account access where that is the stated delivery model.

Activation steps are shown on the product page and in your order details. If a product needs information from you (email, username, ID, phone number), provide it accurately — orders placed with incorrect details cannot be recovered.

Contact support with your order number. We retry the order, credit your wallet, or issue a refund according to the Refund Policy.